March System Updates!


As we advance into a new season of Limo Anywhere products and user experience, we continuously strive to improve the general functionality of our software. We have listened to and documented a plethora of customer feedback from various online platforms and the recently concluded LCT Show. Your feedback is a primary focus for us and a vital component for the success of our business. And for this, we are immensely grateful.

Things to look out for this week:

What’s New?

  • Ores 4.0: will accept manually entered Credit Card Billing Address when the entered address cannot be verified.

Fixed Bugs

  • Time Label Manager now opens when clicked.
  • Bug that prevented users from editing trips that were imported via API on the dispatch screen is now fixed.
  • Updated database for numerous phone numbers that could not be validated.
  • Error Message “Bad Request” that displayed when a non-verifiable address was entered on a reservation has been removed.
  • Operator can now update trips on Limo Anywhere Mobile if a trip has a non-geocoded (non-verifiable) address.
  • Resolved the issue where browser alert could not be closed each a time a new credit card was mistyped in a reservation. This issue prevented users from further editing the reservation.
  • Unclogged the email queue from a cluster of emails in the email server.
  • Resolved the issue whereby Credit Cards that were added to Customer Accounts would not show up under “Use Existing Cards” when creating a reservation.


  • Users can now complete reservation on ORES with stored browser data.
  • Added FlightView back as an option to track flights from the dispatch.
  • Quick Res can now use distance based rates and verify addresses.
  • Payables module has new search filters.
  • For new operators of Limo Anywhere: Default settings where updated to reduce setup time and setup steps.

Coming Soon!

  • Coming in a few days: flight information can now be entered on Limo Anywhere Mobile




Dallas, TX—March 12, 2018—Limo Anywhere, the industry’s most widely-used software solutions provider for ground transportation operators, has rolled out a series of new products and enhancements to its current portfolio. These additions are part of Limo Anywhere’s commitment to provide best-in-class products for its clients and their customers.

Over the past several months, Limo Anywhere has made good on this commitment through a spate of new releases, a primary example being the recent enhancements made to ORES (Online Reservation Software). The most recent version includes multiple vehicle images, customizable reservations widgets, increased security, and an updated dashboard to give users the best possible experience. In addition, search and reporting capabilities were made more robust.

In March 2018, Limo Anywhere also released two critical apps: LA Mobile, a dispatching/admin app, and Driven Anywhere, a new passenger app tailored for smaller operators who desire a native app solution without the need to build or manage their own independent apps. Both apps are available for Android and iOS users. LA Mobile gives operators the freedom to dispatch on the go: they can manage reservations, assign chauffeurs, monitor trips, and perform searches, all in a convenient app. Driven Anywhere provides a company-branded user experience for passengers who wish to book their own travel. Brandon Edley, Head of Product & Design for Limo Anywhere, explains the vision behind the apps:

We want to make our products as convenient to use as possible. We recognize that in these busy times, many of our clients require flexibility and freedom, and their customers do as well. LA Mobile is fundamentally a new mobile foundation upon which we can build for years to come. Furthermore, our new passenger app solution, Driven Anywhere, provides a simple, low cost, and effective way to enable smaller operators to quickly establish a mobile presence.

Limo Anywhere has big plans for the future as well. LA Mobile and Driven Anywhere will be continuously upgraded with new capabilities. The company is also in the process of re-launching “Custom Apps” for operators who desire to have and promote their own shelf space in the Apple and Android app stores. ORES, the web booking engine, will soon incorporate a major enhancement that will allow online bookers to complete the process in a fraction of the time it currently takes.  Last, Limo Anywhere is investing significantly in a state-of-the-art, next-gen user experience built from the ground up, including a redesigned dispatch screen, enhanced activity logging, and an improved rate building and management process, as well as a brand new reporting and analytics module.

Sean Arena, President of Limo Anywhere, commented on his priorities for the company:

Every day, it is incumbent upon us to continue to push the envelope on what we can deliver for our customers and to consistently deliver on those expectations.  Each year, we make significant investments in new products, enhancements, and infrastructure. It’s this commitment to investment that enables us to accomplish our mission: to be the preeminent technology provider in ground transportation for operators of all shapes and sizes.

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If you would like more information, please contact us at

Client Spotlight: Excellence Limousine Service

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact


Excellence Limousine Service is located in Chula Vista, CA. Our management team has 25 years of experience in the industry. We provide high-end ground transportation for San Diego, Imperial, Orange, Los Angeles, Riverside, and San Bernardino counties. We also serve Baja California, Mexico, and provide pickups on both sides of the border. Our service extends worldwide through our global network of affiliates.

Company Philosophy    

We have a specific and unique approach to the services we provide our clients. We believe in working collaboratively in a socially responsible way. Our commitment to environmental protections is shown in our attempt to reduce vehicle emissions by adding Teslas to our fleet.

Our approach to customer service is also seen in the chauffeurs we hire. We provide transportation as well as Executive Protection Services on both sides of the US/Mexico border, and many of our clients are VIPs and heads of state. We hire multilingual veterans with security clearances and an average of 10 years’ industry experience as our chauffeurs.

Excellence and Limo Anywhere

Excellence Limousine Services has been a client of Limo Anywhere for one year.

Limo Anywhere Features

We love how easy LA makes it to farm out trips to affiliates. We also benefit greatly from the ability to check status updates.

Using Limo Anywhere

Every department at Excellence Limousine Services, including accounting, reservations, and operations, relies heavily on Limo Anywhere. From operations reports for planning and client acquisition to invoicing by accounting, LA has simplified everyone’s job.

New Tools made just for you!

We have new features for you AND your passengers! Here’s what’s new this week!


  • Dispatching App: Limo Anywhere Mobile is the new operator dispatching app that is downloadable from both the Google Play Store and Apple App Store.
  • Passenger App: Driven Anywhere is the new passenger mobile app that is downloadable from the both the Google Play Store and Apple App Store.


  • Distance Based Rates no longer interfere with entering in addresses that aren’t found. If an address is not found, users can still book trips but will be unable to use distance based pricing for the trip.
  • The Incident report now includes an affiliate filter.
  • Custom Form/SMS tags were added to support the release of Driven Anywhere. Links can be generated to help passengers easily sign in to the application.

Bug Fixes

  • Booking widgets now calculate the number of hours correctly.


  • Major enhancements will be made to the billing details section of the online reservation system. This should help online bookers finish step 3 in a fraction of the time it currently takes.
  • Improvements are being made to the size of the Reservation Manifest Report.
  • Several improvements will be introduced to support the release of Limo Anywhere Mobile and Driven Anywhere

February System Updates!

We’re constantly looking for better ways to improve our software and make it more user-friendly!
This month we’ve –

Squashed Some Bugs:

  1. Fixed issue with App Logo uploads in preparation for the releases of the new Passenger Application.
    • The New Passenger App will be launched as one generic application that will function for all Limo Anywhere clients
  1. Fixed issue that caused an error when unsubscribing to schedule emails sent from the Limo Anywhere Web application.
  1. Fixed issue that caused the Company Alias not to be assigned properly to Accounts. Reservations will always assign the Billing Contact’s Company Alias.
  1. Fixed issue where Apple Devices displayed symbols instead of icons on ORES 4.
  1. Miscellaneous fee descriptions are limited to 30 characters.
    • When creating a miscellaneous fee under Rate Management, the Limo Anywhere system will now clearly warn and prevent the system user from entering more than 30 characters in the Miscellaneous Fee Name field – eliminating previous bugs.
    • Note – Miscellaneous fees longer than 30 characters were cut off to match new character limit.
  1. Several updates were completed to prepare for future LA Web platform modernization.
  1. Fixed issue where you could not set an Affiliate Profile to “Inactive.”

Made some improvements:

  1. An Aging option has been added to the open balance report.
    • You can run a report based off of which customer owes you money and how long their balance has been open.


Client Spotlight: Desert Rose Worldwide Transportation

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact

Desert Rose


Desert Rose Worldwide Transportation has been in business and family owned for over 25 years. We are the official ground transportation company for Talking Stick Resort Arena and the Phoenix Suns. We have grown a lot over the last 25 years and currently have more than 25 vehicles, ranging from luxury sedans, vans, limos, sprinters, hearses, mini buses, and our newest 37-passenger Freightliner.

We service all of Arizona and have affiliates in every state. We can even take care of transportation needs outside of the U.S. Whether clients need a transfer to/from the airport or want to book corporate travel/parties, weddings, funerals, dinners, special events, or just a night out on the town, we have it all covered.

Company Philosophy    

We pride ourselves in our superior customer service and “white glove” treatment of our clients. We are committed to offering the right combination of service and value, and we can accommodate almost any request.

Desert Rose and Limo Anywhere

Desert Rose has been a Limo Anywhere client for almost five years.

Limo Anywhere Features

Desert Rose Affiliates Manager Anthony Asaro said, “The feature we like best is the real-time updates on flights coming in early or late, which really helps with making sure we are punctual for all flights and runs.”

Using Limo Anywhere

We love Limo Anywhere! Desert Rose uses the program for all of our booking needs. Our staff relies on LA to run smoothly day in and day out, and they have not been disappointed. We love that LA is in real time, which is so helpful when we are shuffling drivers around last minute to accommodate runs.

Limo Anywhere Tips

Anthony suggests that LA users set up a user-friendly grid designed for YOU to make using the software easier for yourself.

Thanks, Anthony and Desert Rose! We are delighted to hear how enthusiastic you are about Limo Anywhere and its role in your business!

Limo University

Limo University was founded with one mission: to grow limo companies nationwide. At Limo Anywhere, we have the same goal. It’s an honor to be featured in Limo University’s “Ask Limo U Show: Episode #79 – Small Operator Dispatch Software.”

Limo University’s founder, Bill Faeth, has been an industry hero for years. In 2008, he founded Silver Oak Transportation in Nashville. He later sold his business and found Inbound Marketing Agents, which was an award-winning marketing agency focused on marketing for limo companies.

In the video, Bill talks about the importance of finding the right software for your company’s needs and how Limo Anywhere can fulfill those needs. He mentions the different types of software Limo Anywhere offers and the value behind it.

To learn more about Limo University, click here.


So What is Next? #ComingSoon!

If there is anything enjoyable to talk about, it’s the announcement of new stuff!

Limo Anywhere is about to launch some two very effective tools in modern business transactions and processes.

Allow us to introduce you to:

“LA Mobile” – The Limo Anywhere Administrative Mobile App

The app’s functionalities include:

  • Creating reservations
  • Editing and updating reservations
  • Assigning trips to drivers
  • Dispatching drivers
  • Monitoring trips
  • Viewing completed trips
  • Sorting reservations by
    • Passenger name, date, time, or confirmation number
  • Searching reservations by
    • Date, time, driver, passenger, or confirmation number

“Driven Anywhere” – The Limo Anywhere Passenger App

Now this App:

  • Is supported by iOS and Android operating systems
  • Costs Only $49.00/month
  • One App for all Operators:
    • One general app that will work for all Limo Anywhere operators
    • Provides same user experience for passengers
  • Operator Codes:
    • Every operator account has a unique ID: this code allows a passenger to create an account in a specific operator’s Limo Anywhere system

Looking Back at 2017…

2017 had its own set of accomplishments. Limo Anywhere vital improvements to some of its most popular modules:

  • Improved Searching Capabilities:
    • Expand Global Search to check in Additional Passenger fields
  • Additional Report Options:
    • Customer Activity Report- shows revenue spent by a company or a customer over time
    • Last Activity Report- shows last time a company or customer used the service
  • Online Reservation System (Ores 4.0) Enhancements:
    • Added new Reservation Widgets allow Operators more freedom and customization when adding the ORES widgets to their web site
    • Multiple images of a vehicle can be displayed allow passengers to see the beauty of the vehicle’s exterior and the creature comforts within the vehicle.
    • Enhancement to allow Passengers to use Drop-Off as the Pick-Up for Hourly trips
    • A new login widget for easier access and better security
    • The number of child seats are now Auto-populated for more efficient booking
    • Updated Dashboard provides trip status

Limo Anywhere System Updates!

We value our customers and consistently seek to meet their business needs. We understand the importance cyber technology and keeping up with innovation trends. There is nothing more important to us than providing a quality product. Image is everything! But it is also a reward awarded by merit! Lets take a look back at 2017 and some of the accomplishments to help better run your business.

Global search was expanded to include additional passengers

Several reports were added to assist with customer retention.

Online Reservation Widgets!

Ability to show multiple images of your vehicles when booking trips online

Hourly trips no longer require a pick up and drop off.

Child seat pricing can now be calculated with the Online Reservation System.

The Online Reservation Dashboard now provides trip status.

Below are some key enhancements released this week:

– Additional Airlines added to the LA System

  • La Compagnie – IATA Code: B0
  • Boutique Air – IATA Code: 4B, Code in FlightStats: BAI
  • NordStar Airlines – Code: TYA
  • Red Wings – Code: WZ
  • Globus – Code: GH
  • Quest Diagnostics – Code: LBQ
  • Eastern Air Lines – Code: EAL

– Updates to Existing Airline Names and Codes in the LA System

  • YL – Yamal Airlines – Code update to YC
  • 1I – Novail – Name update to NetJets Aviation
  • 2D- Alania Airlines – Name update to Dynamic Airways

– Additional Currencies added to the LA System

  • Add Nigerian naira – Code: NGN – Symbol: ₦
  • Add Moroccan dirham – Code: MAD – Symbol: DH

– Additional Airports added to the LA System

  • Richards Bay Airport – IATA code: RCB
  • Toowoomba Airport – IATA code: TWB
  • Brisbane West Wellcamp Airport – IATA code: WTB
  • Anaa Airport – IATA Code: AAA
  • Arrabury Airport – IATA Code: AAB

– Updates to existing Airport Names and Codes in the LA System

  • Update Name for PEK – Currently say PEK – Capital – Change to PEK – Beijing Capital International Airport
  • Update IATA Code for NZC – Cecil Field Airport – IATA Code is now VQQ
  • Update Name for NRT – Currently New Tokyo International Airport – Update to Tokyo Narita International Airport
  • Update Name for PVG – Currently Pudong International Airport – Update to Shanghai Pudong International Airport
  • Update Name for LGA – Currently La Guardia Airport – Update to LaGuardia Airport

– Minimum Mileage for Distance Based Pricing: for system users who choose to charge per mile or per kilometer, there is now an option to charge a minimum rate. For example, if a trip is less than a mile or kilometer long, there can now be a mandatory minimum amount, e.g. $100.00, to charge the customer/ passenger.

– Online Reservation System (Ores 4.0) Update: It is now possible to tie a Rate Matrix to a Service Type!

– Extended credit card expiration date limit.

– Fixed issue with Quick Res Widget not looking up rates correctly

– Fixed issue with Company logo not loading on PDF and printable forms


Writing Off Bad Debt May Be Good For Your Limo Anywhere . . . and Your Bottom Line

Sometimes unintended consequences can be a good thing. Recently, Limo Anywhere customers with a high volume of open invoices in their system were affected by a bug. We quickly deployed a fix, but the situation got us thinking about old invoices on a larger scale.

Most of the companies affected by the bug had invoices that were two to five years old. You’d probably agree that the chances of collecting on invoices that old are slim at best. Why not write off those invoices as bad debt? You’ll get them out of your system and improve Limo Anywhere’s operation, and you might be able to write the bad debt off on your taxes. Be sure to consult your tax professional or accountant to determine if this is the right course of action for your business. If it is, here’s how to take care of the old invoices in Limo Anywhere.

  1. Go to My Office>List Management>Payment Methods.
  2. Add the payment method “Bad Debt.”
  3. Go to Receivables and Open Invoices.
  4. Identify the invoice to write off and pay the invoice with the new payment method “Bad Debt.”
  5. After you have processed all of your old invoices, run a Transaction History Report for invoices with the payment method “Bad Debt.”
  6. Send the report to your accountant or tax professional.

What happens if you are able to collect on one of these invoices in the future? Simply reverse the payment and process as usual. Either way, it’s a win/win: your Limo Anywhere will run better, and you may reduce your taxes.