May System Updates!

In this release, we’ve worked tirelessly to bring you better features in ORES 4.5 and made GDPR compliance easier than ever! Read on to find out what new features we’ve created for you.

 

New Implementations

  • Introduced GDPR pop-up messages that inform ORES users why their data is being collected
  • ORES users must comply with privacy policy before booking their reservations
  • ORES users can now specify a luggage count on step 1 of booking

 

Improvements

General:

  • Aging Reports now display trips when Payment Terms is Due Upon Receipt

ORES 4.5:

  • Default number of hours for hourly trips is now 1 instead of 3
  • Icons for Vehicle Description and Price breakdown are more visible
  • Changed the error message pop-up when ORES could not find the booker’s location to a more translatable message
  • Optimized get current location logic
  • Added the capability for the booker to enter flight info on a return trip
  • Fixed ORES sizing issues that caused the screen to be cut off on certain devices
  • Added flight info fields to airport drop-offs
  • Added the ability to turn off handicap access
  • Users must now confirm when they do not have flight info
  • Improved the wording in the text label above the final “Book Now” button
  • Updated the label above the flight info text boxes to say “Recommended” instead of “Optional”
  • Extended the length of the allowed privacy policy
  • Made several optimizations to the User Interface and user input

 

Bug Fixes

General:

  • Resolved issue where Promo Codes were not working unless Service Types were selected

DA Net:

  • Resolved the issue causing an error message to display every time a Limo Anywhere operator tried to create a DA Net Account

ORES 4.5:

  • Resolved the date format error with the ORES widget
  • Resolved the issue where users couldn’t select vehicle type on 2nd step of booking process
  • Resolved the issue where the flight info fields disappeared when the booker edited the pick-up location
  • Resolved the issue where the Promo Code was deactivating when the booker made a change to the reservation before completing it
  • Disabled rate lookup when booker edits or removes a Promo Code
  • Removed the error that displayed when a booker took 15 or more minutes to book a trip
  • Resolved the issue where the rate breakdown was not displaying on step 3 of booking
  • Corrected display issues with billing address information on step 3 of booking
  • Resolved issue where price breakdown did not consistently display rates to the hundredths

 

Introducing ORES 4.5

We’re excited to release our latest update to your customers booking experience: Online Reservation System 4.5, an example of our dedication to improved performance and user experience.

So What’s New?

  • A new and easier workflow.
  • Ability to add stops on the first step
  • Default hourly ride starting at 1 hour
  • Customers can log in mid booking or choose to continue as guest.
  • Input fields can use past browser data to quickly fill out forms.
  • Money spent dashboard has been removed
  • Users must opt in to location access (does not ask on load)
  • Faster load time
  • Reservations no longer cut off on IOS devices
  • The workflow has been improved to increase the amount of users that fully complete the reservation.
  • Handicap can be specified on first step
  • Child seats can be easily added on first step

 

Client Spotlight: Adam Shonting – Exec. Transportation of Nashville

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact clientfeature@limoanywhere.com.

 Adam Shonting Exec Trans of Nashville

 Adam Shonting – Executive Transportation of Nashville

Adam started his company in 2016 and hasn’t looked back since! Before opening Executive Transportation, he was the General Manager of a Humane Society. He saw that the ground transportation industry in Tennessee was booming, and he dove in head first.

Though he is still a small operator, he has strategically developed a network of other single-driver operators that he trusts to provide the same level of care as he does, and they now operate as friends and local affiliates, which allows them to call on each other to share vehicles and work. Executive Transportation is based in Nashville and services all of Central Tennessee, Southern Kentucky, and Northern Alabama.

With Tennessee’s tourism booming, ET of Nashville caters to a lot of retail customers as well as some corporate. Looking to the future, Adam would love to expand the affiliate work they do. “Any clients that affiliates send my way will receive true Southern hospitality. All of our drivers are from the area and know it well, they know the history, they know all the best places to go and things to do, and they know the easiest and most efficient ways to get where they need to go. I personally ensure that our affiliates are represented well and that any client who comes into contact with our company feels like a true VIP,” says Adam.

What Adam loves most about Nashville is the music. Seven days a week, you can find concerts or live music pretty much anywhere you go. Officials shut down Broadway (the main street though downtown) several times a year to host events, concerts, and festivals. It’s a vibrant and welcoming atmosphere.

Adam has been with Limo Anywhere for about 8 months. When he first launched his business, he couldn’t wrap his mind around needing a reservation software. A good friend of his who has been in the industry for many years switched to Limo Anywhere and loved it. Adam took note of all the system capabilities and realized he couldn’t expand his business without it.

Limo Anywhere became an invaluable tool for him. Adam does reservations on his own, and he is able to easily assign trips to his network of drivers from the DA App. He also loves how well Limo Anywhere integrates with his website. The ability to give his customers a real-time price quote has been his most successful tool for growth. He loves that users don’t need to call in, which saves him time, and his clients have raved about how easy it is to make reservations.

When we asked him what advice he could offer to new users, he said, “Take advantage of the set-up sessions! I put it off for the longest time, but Limo Anywhere kept hounding me to schedule my session and I was so thankful for it. I also love the Facebook User Group and the help button that’s right in the software and links you to FAQs. The support is amazing.”

In the next five years. Adam sees his company continuing to grow. He hopes to add to his already-growing fleet, hire office staff, and learn more about Limo Anywhere and how he can use it to grow his business. He’s been taking advantage of the incoming work sent to him from GroundLink as well. He loves that GroundLink is responsible and that there’s such a strong emphasis on Duty of Care for trips sent his way.  It helps him stay on top of his game as an operator for his clients.

Adam, we’re excited to be part of your journey as you take on Nashville and beyond!

Limo Company Operators & Local SEO: Three Tips to Boost Your Business

Car service use is on the rise, according to recent research.  What’s the most effective way for your limo company to attract local customers in this growing market?  It’s no longer through newspapers or the Yellow Pages.  Successful limo company operators need to appear prominently on search engine results pages through a process called Search Engine Optimization or SEO.  While you can hire a marketing firm to improve your local SEO, here are three basic no-cost tips to improve your standings.  A small investment of your time spent improving SEO can pay off in a significant business boost.

ID Your Keywords
To improve your SEO, start by figuring out your keywords.  Put yourself in the customer’s shoes; what do they type into a search box that would lead them to your company?  Words and phrases that may apply to you include limo service, town car service, black car service, chauffeur, ground transportation, or executive transportation.  Another resource for relevant keywords is Answer The Public, which suggests keywords based on common Google and Bing search terms.   Use keywords on your website in the title tag and meta descriptions as well as throughout your website’s copy.  This tells Google and other search engines where and how your content is relevant and helps them deliver your information to the right customers.

Update Your Listings
Next, make your business’s geographic location and service area easy for search engines to identify so that they can match your business listing with the right customers.  Include your location, such as New York City or Fairfield County, along with keywords on your website.  Also, ensure your business information is listed correctly and consistently on Google My Business, the basis for Google Search and Google Maps results.  Make sure that you are using a local phone number (with area code) and local street address (not a P.O. box).  For details, see Guidelines for Representing Your Business on Google.  The more business directories you participate in, the better your search rankings will be, so check sites like Yelp and the Better Business Bureau as well as your Chamber of Commerce or tourism council.

Round Up Reviews
If your limo company, like Limo Anywhere, provides exceptional service and transparent pricing, your passengers will leave your vehicle happy.  Make the best use of these satisfied customers by encouraging them to post online reviews.  Their reviews will boost your search engine rankings and increase the number of potential customers who click through to your business and ultimately become your passengers.  Take the time to ask your best customers to post an online review directly.  Include links to your Google My Business page and other online directory and review listings in your request.  Then, sign up for Free Review Monitoring to get notified right away when a new review appears.  What if you receive a bad review?  Free Review Monitoring notes that the majority of unhappy customers will consider returning if their issue is resolved quickly, so take the opportunity to turn around any negative situations.

The key to building your business through SEO is relevance.  By understanding who your potential customers are and what they are looking for, you can more effectively deliver them the information they need and turn them into your next passengers.

 

 

April System Updates

 

New Features:

  • Added “Service Type” to filters in the Scheduled Messaging Module. This filter allows scheduled messages to be sent based on a reservation’s selected service type.
  • Added SMS blackout time to Scheduled SMS. Blackout times will prevent Scheduled SMS from sending out within the specified time frame. NOTE: If the message is scheduled to be sent during the blackout time, it will not send automatically send when the blackout time elapses. (In a future update, we will add the ability to send any messages triggered during this period at the end of the blackout time, rather than not at all.)

Improvements:

  • Added new tags for Custom Forms, Scheduled Messages, and Scheduled Emails
  • System Mapping drop down list can now exceed 20 Service Types.
  • Added P/O client Reference as a column on the “Create Invoices” screen in the Receivables section.
  • Added UZS currency for Uzbekistan.
  • Added JOD currency for Jordan.

Client Spotlight: CTN Global Chauffeured Transportation

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact clientfeature@limoanywhere.com.

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Background

Limo Anywhere sat down with CTN Global’s Fred Rich and Jessica Buckles—a father/daughter team!–to get the scoop on their business.

Fred Rich is the President and CEO of CTN Global. Fred is a veteran of the ground transportation industry in Atlanta. He started CTN with a vision: he believes that companies need to find their sweet spot so they don’t lose the personal touch. CTN doesn’t want to be biggest; they want to be best.

Jessica Buckles is CTN’s COO. Fred and Jessica are an excellent team because they know what their strengths are. Fred’s strengths are in marketing, sales, and networking. Jessica’s strengths are operational: running the business, implementing computer systems, and managing people.

About CTN Global

Through their extensive affiliate network, CTN operates locally, nationally and internationally. “CTN” stands for “Chauffeured Transportation Network,” promoting their partners every time they use their name. CTN provides high-end chauffeured ground transportation services throughout all of the major metropolitan areas within the United States and around the globe. Though they are global, their home and local focus is Atlanta and the Southeast.

CTN can handle any program, any size. Fred said, “We’ve handled anything from individual travelers or groups, and our largest event catered to 65,000 people!” CTN employs eight staff members, and their vehicles range from Sedans, SUV, Sprinters, and Executive Vans to Mini Busses and full-sized Coaches. Their biggest asset is their ability to manage programs/events and supply any amount or size vehicles.

CTN and Limo Anywhere

CTN has been a Limo Anywhere client for three years. They love the LA Network and the web-based nature of the software. Jessica notes, “We have tried ALL other major sophisticated booking software, and we can say with true confidence that LA is the best for our needs.”

Limo Anywhere Features

Each department at CTN seems to have its own favorite Limo Anywhere features. Jessica said, “We love how we can add our own statuses to offer an extra level of updates for our affiliates and to track dispatch times. The best part is, we can do it all on our own without calling LA!”

CTN appreciates the time zone features of Limo Anywhere—since they are global, this is crucial because they can send out 48-hour confirmations. They can also code affiliates based on location and send customized texts to chauffeurs.

CTN’s dispatchers love that they can see the entire run without having to click into the individual runs – the customized grid is set up to include information that’s important for them. It all comes down to customization.

Using Limo Anywhere

Jessica advises new LA users to customize it to THEIR business needs. “Play with the system! I bet it can already do what you are wishing it would do,” says Jessica. One time, she was with an affiliate and he said, “I wish LA could turn grid controls on or off.” Jessica said, “It does!” and was able to show him how. She explains, “There are so many features and functions users don’t know about. Take the time to get to know the system. If you think a feature doesn’t exist, post it in the Users Group! Odds are, it does!”

 

 

 

 

 

March System Updates!

 


As we advance into a new season of Limo Anywhere products and user experience, we continuously strive to improve the general functionality of our software. We have listened to and documented a plethora of customer feedback from various online platforms and the recently concluded LCT Show. Your feedback is a primary focus for us and a vital component for the success of our business. And for this, we are immensely grateful.


Things to look out for this week:

What’s New?

  • Ores 4.0: will accept manually entered Credit Card Billing Address when the entered address cannot be verified.

Fixed Bugs

  • Time Label Manager now opens when clicked.
  • Bug that prevented users from editing trips that were imported via API on the dispatch screen is now fixed.
  • Updated database for numerous phone numbers that could not be validated.
  • Error Message “Bad Request” that displayed when a non-verifiable address was entered on a reservation has been removed.
  • Operator can now update trips on Limo Anywhere Mobile if a trip has a non-geocoded (non-verifiable) address.
  • Resolved the issue where browser alert could not be closed each a time a new credit card was mistyped in a reservation. This issue prevented users from further editing the reservation.
  • Unclogged the email queue from a cluster of emails in the email server.
  • Resolved the issue whereby Credit Cards that were added to Customer Accounts would not show up under “Use Existing Cards” when creating a reservation.

Improvements

  • Users can now complete reservation on ORES with stored browser data.
  • Added FlightView back as an option to track flights from the dispatch.
  • Quick Res can now use distance based rates and verify addresses.
  • Payables module has new search filters.
  • For new operators of Limo Anywhere: Default settings where updated to reduce setup time and setup steps.

Coming Soon!

  • Coming in a few days: flight information can now be entered on Limo Anywhere Mobile

 

LIMO ANYWHERE LAUNCHES SERIES OF NEW PRODUCTS & FEATURES

GROUND TRANSPORTATION SOFTWARE LEADER LIMO ANYWHERE LAUNCHES NEW MOBILE APP FOR OPERATORS “ON THE GO” AMONG OTHER ENHANCEMENTS, REMAINS FOCUSED ON THE FUTURE

Dallas, TX—March 12, 2018—Limo Anywhere, the industry’s most widely-used software solutions provider for ground transportation operators, has rolled out a series of new products and enhancements to its current portfolio. These additions are part of Limo Anywhere’s commitment to provide best-in-class products for its clients and their customers.

Over the past several months, Limo Anywhere has made good on this commitment through a spate of new releases, a primary example being the recent enhancements made to ORES (Online Reservation Software). The most recent version includes multiple vehicle images, customizable reservations widgets, increased security, and an updated dashboard to give users the best possible experience. In addition, search and reporting capabilities were made more robust.

In March 2018, Limo Anywhere also released two critical apps: LA Mobile, a dispatching/admin app, and Driven Anywhere, a new passenger app tailored for smaller operators who desire a native app solution without the need to build or manage their own independent apps. Both apps are available for Android and iOS users. LA Mobile gives operators the freedom to dispatch on the go: they can manage reservations, assign chauffeurs, monitor trips, and perform searches, all in a convenient app. Driven Anywhere provides a company-branded user experience for passengers who wish to book their own travel. Brandon Edley, Head of Product & Design for Limo Anywhere, explains the vision behind the apps:

We want to make our products as convenient to use as possible. We recognize that in these busy times, many of our clients require flexibility and freedom, and their customers do as well. LA Mobile is fundamentally a new mobile foundation upon which we can build for years to come. Furthermore, our new passenger app solution, Driven Anywhere, provides a simple, low cost, and effective way to enable smaller operators to quickly establish a mobile presence.

Limo Anywhere has big plans for the future as well. LA Mobile and Driven Anywhere will be continuously upgraded with new capabilities. The company is also in the process of re-launching “Custom Apps” for operators who desire to have and promote their own shelf space in the Apple and Android app stores. ORES, the web booking engine, will soon incorporate a major enhancement that will allow online bookers to complete the process in a fraction of the time it currently takes.  Last, Limo Anywhere is investing significantly in a state-of-the-art, next-gen user experience built from the ground up, including a redesigned dispatch screen, enhanced activity logging, and an improved rate building and management process, as well as a brand new reporting and analytics module.

Sean Arena, President of Limo Anywhere, commented on his priorities for the company:

Every day, it is incumbent upon us to continue to push the envelope on what we can deliver for our customers and to consistently deliver on those expectations.  Each year, we make significant investments in new products, enhancements, and infrastructure. It’s this commitment to investment that enables us to accomplish our mission: to be the preeminent technology provider in ground transportation for operators of all shapes and sizes.

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If you would like more information, please contact us at sales@limoanywhere.com.

Client Spotlight: Excellence Limousine Service

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact clientfeature@limoanywhere.com.

11139381_522210307956702_5941831485464295553_nBackground

Excellence Limousine Service is located in Chula Vista, CA. Our management team has 25 years of experience in the industry. We provide high-end ground transportation for San Diego, Imperial, Orange, Los Angeles, Riverside, and San Bernardino counties. We also serve Baja California, Mexico, and provide pickups on both sides of the border. Our service extends worldwide through our global network of affiliates.

Company Philosophy    

We have a specific and unique approach to the services we provide our clients. We believe in working collaboratively in a socially responsible way. Our commitment to environmental protections is shown in our attempt to reduce vehicle emissions by adding Teslas to our fleet.

Our approach to customer service is also seen in the chauffeurs we hire. We provide transportation as well as Executive Protection Services on both sides of the US/Mexico border, and many of our clients are VIPs and heads of state. We hire multilingual veterans with security clearances and an average of 10 years’ industry experience as our chauffeurs.

Excellence and Limo Anywhere

Excellence Limousine Services has been a client of Limo Anywhere for one year.

Limo Anywhere Features

We love how easy LA makes it to farm out trips to affiliates. We also benefit greatly from the ability to check status updates.

Using Limo Anywhere

Every department at Excellence Limousine Services, including accounting, reservations, and operations, relies heavily on Limo Anywhere. From operations reports for planning and client acquisition to invoicing by accounting, LA has simplified everyone’s job.

New Tools made just for you!

We have new features for you AND your passengers! Here’s what’s new this week!

Releases

  • Dispatching App: Limo Anywhere Mobile is the new operator dispatching app that is downloadable from both the Google Play Store and Apple App Store.
  • Passenger App: Driven Anywhere is the new passenger mobile app that is downloadable from the both the Google Play Store and Apple App Store.

Improvements

  • Distance Based Rates no longer interfere with entering in addresses that aren’t found. If an address is not found, users can still book trips but will be unable to use distance based pricing for the trip.
  • The Incident report now includes an affiliate filter.
  • Custom Form/SMS tags were added to support the release of Driven Anywhere. Links can be generated to help passengers easily sign in to the application.

Bug Fixes

  • Booking widgets now calculate the number of hours correctly.

Upcoming

  • Major enhancements will be made to the billing details section of the online reservation system. This should help online bookers finish step 3 in a fraction of the time it currently takes.
  • Improvements are being made to the size of the Reservation Manifest Report.
  • Several improvements will be introduced to support the release of Limo Anywhere Mobile and Driven Anywhere