COMING SOON!


So What is Next? #ComingSoon!

If there is anything enjoyable to talk about, it’s the announcement of new stuff!

Limo Anywhere is about to launch some two very effective tools in modern business transactions and processes.

Allow us to introduce you to:

“LA Mobile” – The Limo Anywhere Administrative Mobile App

The app’s functionalities include:

  • Creating reservations
  • Editing and updating reservations
  • Assigning trips to drivers
  • Dispatching drivers
  • Monitoring trips
  • Viewing completed trips
  • Sorting reservations by
    • Passenger name, date, time, or confirmation number
  • Searching reservations by
    • Date, time, driver, passenger, or confirmation number

“Driven Anywhere” – The Limo Anywhere Passenger App

Now this App:

  • Is supported by iOS and Android operating systems
  • Costs Only $49.00/month
  • One App for all Operators:
    • One general app that will work for all Limo Anywhere operators
    • Provides same user experience for passengers
  • Operator Codes:
    • Every operator account has a unique ID: this code allows a passenger to create an account in a specific operator’s Limo Anywhere system

Looking Back at 2017…

2017 had its own set of accomplishments. Limo Anywhere vital improvements to some of its most popular modules:

  • Improved Searching Capabilities:
    • Expand Global Search to check in Additional Passenger fields
  • Additional Report Options:
    • Customer Activity Report- shows revenue spent by a company or a customer over time
    • Last Activity Report- shows last time a company or customer used the service
  • Online Reservation System (Ores 4.0) Enhancements:
    • Added new Reservation Widgets allow Operators more freedom and customization when adding the ORES widgets to their web site
    • Multiple images of a vehicle can be displayed allow passengers to see the beauty of the vehicle’s exterior and the creature comforts within the vehicle.
    • Enhancement to allow Passengers to use Drop-Off as the Pick-Up for Hourly trips
    • A new login widget for easier access and better security
    • The number of child seats are now Auto-populated for more efficient booking
    • Updated Dashboard provides trip status

Limo Anywhere System Updates!


We value our customers and consistently seek to meet their business needs. We understand the importance cyber technology and keeping up with innovation trends. There is nothing more important to us than providing a quality product. Image is everything! But it is also a reward awarded by merit! Lets take a look back at 2017 and some of the accomplishments to help better run your business.

Global search was expanded to include additional passengers

Several reports were added to assist with customer retention.

Online Reservation Widgets!

Ability to show multiple images of your vehicles when booking trips online

Hourly trips no longer require a pick up and drop off.

Child seat pricing can now be calculated with the Online Reservation System.

The Online Reservation Dashboard now provides trip status.


Below are some key enhancements released this week:

– Additional Airlines added to the LA System

  • La Compagnie – IATA Code: B0
  • Boutique Air – IATA Code: 4B, Code in FlightStats: BAI
  • NordStar Airlines – Code: TYA
  • Red Wings – Code: WZ
  • Globus – Code: GH
  • Quest Diagnostics – Code: LBQ
  • Eastern Air Lines – Code: EAL

– Updates to Existing Airline Names and Codes in the LA System

  • YL – Yamal Airlines – Code update to YC
  • 1I – Novail – Name update to NetJets Aviation
  • 2D- Alania Airlines – Name update to Dynamic Airways

– Additional Currencies added to the LA System

  • Add Nigerian naira – Code: NGN – Symbol: ₦
  • Add Moroccan dirham – Code: MAD – Symbol: DH

– Additional Airports added to the LA System

  • Richards Bay Airport – IATA code: RCB
  • Toowoomba Airport – IATA code: TWB
  • Brisbane West Wellcamp Airport – IATA code: WTB
  • Anaa Airport – IATA Code: AAA
  • Arrabury Airport – IATA Code: AAB

– Updates to existing Airport Names and Codes in the LA System

  • Update Name for PEK – Currently say PEK – Capital – Change to PEK – Beijing Capital International Airport
  • Update IATA Code for NZC – Cecil Field Airport – IATA Code is now VQQ
  • Update Name for NRT – Currently New Tokyo International Airport – Update to Tokyo Narita International Airport
  • Update Name for PVG – Currently Pudong International Airport – Update to Shanghai Pudong International Airport
  • Update Name for LGA – Currently La Guardia Airport – Update to LaGuardia Airport

– Minimum Mileage for Distance Based Pricing: for system users who choose to charge per mile or per kilometer, there is now an option to charge a minimum rate. For example, if a trip is less than a mile or kilometer long, there can now be a mandatory minimum amount, e.g. $100.00, to charge the customer/ passenger.

– Online Reservation System (Ores 4.0) Update: It is now possible to tie a Rate Matrix to a Service Type!

– Extended credit card expiration date limit.

– Fixed issue with Quick Res Widget not looking up rates correctly

– Fixed issue with Company logo not loading on PDF and printable forms


 

Writing Off Bad Debt May Be Good For Your Limo Anywhere . . . and Your Bottom Line

Sometimes unintended consequences can be a good thing. Recently, Limo Anywhere customers with a high volume of open invoices in their system were affected by a bug. We quickly deployed a fix, but the situation got us thinking about old invoices on a larger scale.

Most of the companies affected by the bug had invoices that were two to five years old. You’d probably agree that the chances of collecting on invoices that old are slim at best. Why not write off those invoices as bad debt? You’ll get them out of your system and improve Limo Anywhere’s operation, and you might be able to write the bad debt off on your taxes. Be sure to consult your tax professional or accountant to determine if this is the right course of action for your business. If it is, here’s how to take care of the old invoices in Limo Anywhere.

  1. Go to My Office>List Management>Payment Methods.
  2. Add the payment method “Bad Debt.”
  3. Go to Receivables and Open Invoices.
  4. Identify the invoice to write off and pay the invoice with the new payment method “Bad Debt.”
  5. After you have processed all of your old invoices, run a Transaction History Report for invoices with the payment method “Bad Debt.”
  6. Send the report to your accountant or tax professional.

What happens if you are able to collect on one of these invoices in the future? Simply reverse the payment and process as usual. Either way, it’s a win/win: your Limo Anywhere will run better, and you may reduce your taxes.

Client Spotlight: Michael Campbell, Grace Limousine & Shuttle

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact clientfeature@limoanywhere.com.

Grace New Logo 5

Background

Grace Limousine & Shuttle was founded in 1990 as a family business. Twenty-eight years later, Grace is still family-run, but it has grown to be the largest chauffeured ground transportation provider in New Hampshire. With nearly 50 vehicles, Grace is one of the larger companies in the United States, specializing in corporate, retail, and shuttle services. Michael Campbell, Grace’s President and CEO, was recently reelected to serve on the National Limousine Association’s Board of Directors, representing the Northeast US! Congratulations on your recent victory, Mike!

Company Philosophy    

Grace Limousine & Shuttle provides the highest standard of ground transportation in New Hampshire, Boston, and nationwide. Our core values of integrity, excellence, luxury, and security are the foundation of every interaction we have with our business, corporate, and leisure clients. Superior value, not lowest cost, is our watchword.

Grace and Limo Anywhere

Grace has been a Limo Anywhere client since October 2013.

Limo Anywhere Features

Heather Campbell, Grace’s Operations Manager, says Limo Anywhere has allowed Grace to become almost paperless. Heather notes, “The biggest difference we’ve seen since adopting Limo Anywhere is the communication between our office staff and our chauffeurs: it’s quiet and seamless.”

Using Limo Anywhere

Mike has been a vocal and supportive client of Limo Anywhere for many years. You can read more about what it was like when Grace first transitioned to Limo Anywhere in this Chauffeur Driven feature.

The reservations team at Grace Limousine and Shuttle regularly uses the Accounts and Reservations areas of LA along with the online system to maintain client and company profiles and create reservations. Our dispatch team relies on the smooth process of swapping work around while keeping the trip sets at maximum efficiency throughout the day. Our finance team depends on on the Payables and Receivables capabilities to keep our books up to date and accurate. The Reporting and Office areas of LA are used regularly by admins, managers, and our Business Development team to maintain accurate views of the health of the company and to make strategic company decisions. Finally, our corporate clients love using the online booking and reporting because of the ease of access to their company profiles.

Limo Anywhere Tips

Heather says that Grace employees LIVE in the dispatch grid view, constantly checking time stamps on the Dispatch Log, checking availability on specialty vehicles, and watching flight updates in real time.

Thanks, Mike and Heather! We are delighted to hear how Limo Anywhere is integrated into all areas of your business!

 

Client Spotlight: Kristie and Ken Carter, Aadvanced Limousine

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact clientfeature@limoanywhere.com.

 Aadvanced

Client Spotlight—Aadvanced Limousines

Background

Aadvanced Limousines is located in Indianapolis, Indiana. With a fleet ranging from MKTs and Suburbans to Sprinters, stretch limousines, and mini coaches, Aadvanced has the largest fleet of privately-owned black car service vehicles in the city.

Aadvanced began as a brother/sister team in 2005, starting with just one stretch Lincoln limousine, and now siblings Kristie Carter and Ken Carter have over 30 vehicles and more than 40 employees. They are located in the middle of Indianapolis, but they serve all of Indiana.

Company Philosophy

Aadvanced Limousine attributes its success to three things: reliability, professionalism, and dedication to the client’s experience.

Aadvanced Limousines and Limo Anywhere

Aadvanced has been a Limo Anywhere client since 2011.

Limo Anywhere Features

Not only is Limo Anywhere essential for every position at Aadvanced, it is also very affordable.

Using Limo Anywhere

Kristie Carter notes that everyone in the Aadvanced organization uses Limo Anywhere. While reservationists, dispatchers, and CSRs spend the most time in the software, it’s useful to everyone. Detailers and mechanics rely on the dispatch grid, while managers run reports, follow up with employees and clients, and track quality control in LA. Chauffeurs use a combination of the DriverAnywhere website and app as they go through their day.

Limo Anywhere Tips

Kristie suggests using LA software as it is designed from your initial set-up. Once you truly understand it, you will be able to customize it to your needs and specifications. You can add custom statuses, vehicle types, and service types that fit your business.

Kristie adds that if the software doesn’t do exactly what you want out of the box, there is almost certainly a workaround! If you don’t want to try to figure it out yourself, reach out to your LA representative or contact your colleagues on the Facebook group (https://www.facebook.com/groups/LimoAnywhere/)

Thank you, Kristie Carter, Ken Carter, and Aadvanced Limousines! We love our Facebook users group and encourage everyone to participate.

Client Spotlight: Mike and Marlo Denning, Elegant Limousines

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact clientfeature@limoanywhere.com.

elegant limousines

Client Spotlight—Elegant Limousines

Background

Elegant Limousines of Daytona Beach, Florida, has been serving north and central Florida–Orlando, Jacksonville, Daytona, and Port Canaveral–since 2006. Starting out as a small, one-car operation, they have now grown to a seven-car, full luxury transportation service. Their fleet includes stretch limousines, stretch SUVs, luxury sedans, SUVs, and Transit High Top Limos.

Company Philosophy

Elegant Limousines is committed to customer service and consistent quality, and that commitment has made them the company of choice for affiliates seeking a professional partner in Daytona Beach. They are grateful for the support of customers and industry partners and will continue to offer the same excellent customer service and luxury vehicles that have made them successful.

Elegant Limousines and Limo Anywhere

Elegant has been a LA client for four months. After years of using the same outdated online booking system, owner Mike Denning was introduced to Limo Anywhere at the LCT show in Las Vegas. Mike was impressed with the LA representative who spent over an hour explaining how the system works and providing options tailored to their business. The integration was expertly managed by LA staff members, and Elegant Limousines intends to remain a customer long term, citing the stellar customer service as an important selling point.

Limo Anywhere Features

Owner Marlo Denning reports that the LA software and app are extremely user friendly and reliable. She also notes that having a code embedded on Elegant’s website helps keep customers there instead of redirecting them to another site. Limo Anywhere’s top-notch customer service does not stop after the software is installed; Marlo calls the support “unbelievable” and says that any issue that arises is resolved right away.

Using Limo Anywhere

At Elegant Limousines, the office staff relies heavily on LA’s reservation system. Chauffeurs use the Driver Anywhere app to update statuses and communicate with customers, affiliates, and office staff. Marlo notes that LA has been a huge asset to Elegant Limousines, particularly in the way they make and receive reservations. She also appreciates the easy-to-follow nature of the Driver Trip Sheet.

Limo Anywhere Tips

Marlo suggests joining the Limo Anywhere Software Group on Facebook for support, suggestions, and helpful tips.

Thank you, Marlo and Mike! Knowing we are an asset to your business is incredibly rewarding.

 

Client Spotlight: Paula DeBiasi, Chicago CoachWorks

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact clientfeature@limoanywhere.com.

 Chicago Coachworks

Client Spotlight: Chicago CoachWorks

Background

Paula DeBiasi started Chicago CoachWorks in 2009. She calls it a mid-life career change, trading in her Mustang convertible for a brand new stretch limo!

Located ten minutes from the Chicago Loop, CoachWorks is well situated to get to downtown and the airports, including major transportation hub O’Hare Airport, quickly. They serve Chicago, its suburbs, Indiana, Wisconsin, and Michigan.

Company Philosophy

Chicago CoachWorks considers itself a small operator with a very big heart.

Chicago CoachWorks and Limo Anywhere

When Chicago CoachWorks first opened, they were small enough not to need a software program. When their client base grew, they saw the benefits and started partnering with Limo Anywhere in 2012.

Limo Anywhere Features

Paula explains that as a former IT executive, she was initially won over by LA’s commitment to security, back up, remote storage, and recovery, which are all important with cloud-based software. LA is also very user-friendly, so training staff and chauffeurs has been easy.

Using Limo Anywhere

The team at Chicago CoachWorks relies on Limo Anywhere’s comprehensive capabilities and ease of use. Part-time office staff can work from home using LA, which keeps overhead low.

Limo Anywhere Tips

Paula advises LA affiliates to use the full functionality to track farmed-out trips. In municipalities like Chicago that require drivers to use only hands-free technology, chauffeurs cannot answer their phones while driving. Being able to see statuses online is a huge benefit.

Great advice on using full functionality for affiliate trips, Paula! We are delighted to be a part of your growth.

 

 

Preparing for the Worst – Set Your Manifest Backup

There’s no question that in 2017 we rely on tech heavily throughout all aspects of our lives. Here at Limo Anywhere, we live and breathe it. We are constantly striving to ensure our users have the best possible experience.  Unfortunately, when any interruption occurs, our reliance on tech is tested. However, there are steps you can take to ensure you are prepared before a problem occurs by setting up system backup emails.

Users can set this up under My Office>Messaging & Template Settings>Email Res Manifest tab.

LA 1

You can set how often you would like to receive these alerts. You can also add up to three email addresses to receive the manifest.

LA 2

For a more detailed step-by-step guide, check out our how-to on Zendesk. We also have a tutorial video on YouTube. If you are still having any issues with setting up your backup, please give us a call at 888-888-0302, option 2, or email us with your company ID at support@limoanywhere.com. One of our staff members would be happy to assist you.

While no one can anticipate everything that could possibly go wrong, we can at least help our users stay prepared. By taking these actions before there is an unexpected issue, you’ll have a backup in place and your drivers will know where they are supposed to be, even if access to Limo Anywhere is impeded.

 

 

Important Announcement from Limo Anywhere

A new chapter at Limo Anywhere begins today!

We are excited to announce the appointment of Sean Arena as President of Limo Anywhere. He will replace Mark Gentry, who will remain with the company as an Advisor.

Sean comes to Limo Anywhere after 18 years at travel technology giant Sabre, where he was Executive Director of New Business Ventures. Sean has led teams ranging from product marketing to corporate strategy and business development throughout his career, and brings a strong technology and user experience background to Limo Anywhere.

With over 40% of the limousine industry and over 20,000 users on our platform, the opportunity at Limo Anywhere is staggering. Under Sean’s leadership, we will continue our drive to build the most robust, user-friendly, and affordable set of technology solutions in the limousine industry.

Please join us in welcoming Sean to the team.

P.S. We can’t wait to deploy the coming dispatch mobile app and new back office user interface!

Staff Feature: JC Moore, VP of Software Engineering and IT

JC Moore has been Limo Anywhere’s VP of Software Engineering and IT since late 2015. He manages Limo Anywhere’s software engineering team and data center operations. His daily life is fast paced with never a dull moment and a lot of variety—just like he likes it! JC comes to this role with depth and breadth of experience, as he has been writing software, leading teams, and managing operations for over 20 years. He has experience with industries such as high volume eCommerce sites, online dating, streaming media, and supply chain.

JC’s favorite thing about Limo Anywhere is the people. He says that LA has nice and talented people who are always a pleasure to work with. Limo Anywhere is a true team, made up of people working in harmony toward a common goal who always take the time to help each other out.

Another high point of working for Limo Anywhere is the customers. JC loves their passion for the software and notes that they are LA’s biggest advocates, generating many leads by word of mouth. He says, “We strive to make them happy because they are our life blood, and we will continue to do so!”  The customers’ ability to operate efficiently and the quality and stability of the software are at the forefront of LA’s priorities.

JC’s Insider Tip: “If you haven’t done so, set up distance-based pricing! This feature was added after many users were already in the system, so it is still absent for many companies. If you set this up, you will be able to receive trips that are outside of your fixed pricing / zone setup, and you will get more business!”