Client Spotlight: Kristie and Ken Carter, Aadvanced Limousine

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact clientfeature@limoanywhere.com.

 Aadvanced

Client Spotlight—Aadvanced Limousines

Background

Aadvanced Limousines is located in Indianapolis, Indiana. With a fleet ranging from MKTs and Suburbans to Sprinters, stretch limousines, and mini coaches, Aadvanced has the largest fleet of privately-owned black car service vehicles in the city.

Aadvanced began as a brother/sister team in 2005, starting with just one stretch Lincoln limousine, and now siblings Kristie Carter and Ken Carter have over 30 vehicles and more than 40 employees. They are located in the middle of Indianapolis, but they serve all of Indiana.

Company Philosophy

Aadvanced Limousine attributes its success to three things: reliability, professionalism, and dedication to the client’s experience.

Aadvanced Limousines and Limo Anywhere

Aadvanced has been a Limo Anywhere client since 2011.

Limo Anywhere Features

Not only is Limo Anywhere essential for every position at Aadvanced, it is also very affordable.

Using Limo Anywhere

Kristie Carter notes that everyone in the Aadvanced organization uses Limo Anywhere. While reservationists, dispatchers, and CSRs spend the most time in the software, it’s useful to everyone. Detailers and mechanics rely on the dispatch grid, while managers run reports, follow up with employees and clients, and track quality control in LA. Chauffeurs use a combination of the DriverAnywhere website and app as they go through their day.

Limo Anywhere Tips

Kristie suggests using LA software as it is designed from your initial set-up. Once you truly understand it, you will be able to customize it to your needs and specifications. You can add custom statuses, vehicle types, and service types that fit your business.

Kristie adds that if the software doesn’t do exactly what you want out of the box, there is almost certainly a workaround! If you don’t want to try to figure it out yourself, reach out to your LA representative or contact your colleagues on the Facebook group (https://www.facebook.com/groups/LimoAnywhere/)

Thank you, Kristie Carter, Ken Carter, and Aadvanced Limousines! We love our Facebook users group and encourage everyone to participate.

Client Spotlight: Mike and Marlo Denning, Elegant Limousines

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact clientfeature@limoanywhere.com.

elegant limousines

Client Spotlight—Elegant Limousines

Background

Elegant Limousines of Daytona Beach, Florida, has been serving north and central Florida–Orlando, Jacksonville, Daytona, and Port Canaveral–since 2006. Starting out as a small, one-car operation, they have now grown to a seven-car, full luxury transportation service. Their fleet includes stretch limousines, stretch SUVs, luxury sedans, SUVs, and Transit High Top Limos.

Company Philosophy

Elegant Limousines is committed to customer service and consistent quality, and that commitment has made them the company of choice for affiliates seeking a professional partner in Daytona Beach. They are grateful for the support of customers and industry partners and will continue to offer the same excellent customer service and luxury vehicles that have made them successful.

Elegant Limousines and Limo Anywhere

Elegant has been a LA client for four months. After years of using the same outdated online booking system, owner Mike Denning was introduced to Limo Anywhere at the LCT show in Las Vegas. Mike was impressed with the LA representative who spent over an hour explaining how the system works and providing options tailored to their business. The integration was expertly managed by LA staff members, and Elegant Limousines intends to remain a customer long term, citing the stellar customer service as an important selling point.

Limo Anywhere Features

Owner Marlo Denning reports that the LA software and app are extremely user friendly and reliable. She also notes that having a code embedded on Elegant’s website helps keep customers there instead of redirecting them to another site. Limo Anywhere’s top-notch customer service does not stop after the software is installed; Marlo calls the support “unbelievable” and says that any issue that arises is resolved right away.

Using Limo Anywhere

At Elegant Limousines, the office staff relies heavily on LA’s reservation system. Chauffeurs use the Driver Anywhere app to update statuses and communicate with customers, affiliates, and office staff. Marlo notes that LA has been a huge asset to Elegant Limousines, particularly in the way they make and receive reservations. She also appreciates the easy-to-follow nature of the Driver Trip Sheet.

Limo Anywhere Tips

Marlo suggests joining the Limo Anywhere Software Group on Facebook for support, suggestions, and helpful tips.

Thank you, Marlo and Mike! Knowing we are an asset to your business is incredibly rewarding.

 

Client Spotlight: Paula DeBiasi, Chicago CoachWorks

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact clientfeature@limoanywhere.com.

 Chicago Coachworks

Client Spotlight: Chicago CoachWorks

Background

Paula DeBiasi started Chicago CoachWorks in 2009. She calls it a mid-life career change, trading in her Mustang convertible for a brand new stretch limo!

Located ten minutes from the Chicago Loop, CoachWorks is well situated to get to downtown and the airports, including major transportation hub O’Hare Airport, quickly. They serve Chicago, its suburbs, Indiana, Wisconsin, and Michigan.

Company Philosophy

Chicago CoachWorks considers itself a small operator with a very big heart.

Chicago CoachWorks and Limo Anywhere

When Chicago CoachWorks first opened, they were small enough not to need a software program. When their client base grew, they saw the benefits and started partnering with Limo Anywhere in 2012.

Limo Anywhere Features

Paula explains that as a former IT executive, she was initially won over by LA’s commitment to security, back up, remote storage, and recovery, which are all important with cloud-based software. LA is also very user-friendly, so training staff and chauffeurs has been easy.

Using Limo Anywhere

The team at Chicago CoachWorks relies on Limo Anywhere’s comprehensive capabilities and ease of use. Part-time office staff can work from home using LA, which keeps overhead low.

Limo Anywhere Tips

Paula advises LA affiliates to use the full functionality to track farmed-out trips. In municipalities like Chicago that require drivers to use only hands-free technology, chauffeurs cannot answer their phones while driving. Being able to see statuses online is a huge benefit.

Great advice on using full functionality for affiliate trips, Paula! We are delighted to be a part of your growth.