April System Updates

 

New Features:

  • Added “Service Type” to filters in the Scheduled Messaging Module. This filter allows scheduled messages to be sent based on a reservation’s selected service type.
  • Added SMS blackout time to Scheduled SMS. Blackout times will prevent Scheduled SMS from sending out within the specified time frame. NOTE: If the message is scheduled to be sent during the blackout time, it will not send automatically send when the blackout time elapses. (In a future update, we will add the ability to send any messages triggered during this period at the end of the blackout time, rather than not at all.)

Improvements:

  • Added new tags for Custom Forms, Scheduled Messages, and Scheduled Emails
  • System Mapping drop down list can now exceed 20 Service Types.
  • Added P/O client Reference as a column on the “Create Invoices” screen in the Receivables section.
  • Added UZS currency for Uzbekistan.
  • Added JOD currency for Jordan.

March System Updates!

 


As we advance into a new season of Limo Anywhere products and user experience, we continuously strive to improve the general functionality of our software. We have listened to and documented a plethora of customer feedback from various online platforms and the recently concluded LCT Show. Your feedback is a primary focus for us and a vital component for the success of our business. And for this, we are immensely grateful.


Things to look out for this week:

What’s New?

  • Ores 4.0: will accept manually entered Credit Card Billing Address when the entered address cannot be verified.

Fixed Bugs

  • Time Label Manager now opens when clicked.
  • Bug that prevented users from editing trips that were imported via API on the dispatch screen is now fixed.
  • Updated database for numerous phone numbers that could not be validated.
  • Error Message “Bad Request” that displayed when a non-verifiable address was entered on a reservation has been removed.
  • Operator can now update trips on Limo Anywhere Mobile if a trip has a non-geocoded (non-verifiable) address.
  • Resolved the issue where browser alert could not be closed each a time a new credit card was mistyped in a reservation. This issue prevented users from further editing the reservation.
  • Unclogged the email queue from a cluster of emails in the email server.
  • Resolved the issue whereby Credit Cards that were added to Customer Accounts would not show up under “Use Existing Cards” when creating a reservation.

Improvements

  • Users can now complete reservation on ORES with stored browser data.
  • Added FlightView back as an option to track flights from the dispatch.
  • Quick Res can now use distance based rates and verify addresses.
  • Payables module has new search filters.
  • For new operators of Limo Anywhere: Default settings where updated to reduce setup time and setup steps.

Coming Soon!

  • Coming in a few days: flight information can now be entered on Limo Anywhere Mobile

 

LIMO ANYWHERE LAUNCHES SERIES OF NEW PRODUCTS & FEATURES

GROUND TRANSPORTATION SOFTWARE LEADER LIMO ANYWHERE LAUNCHES NEW MOBILE APP FOR OPERATORS “ON THE GO” AMONG OTHER ENHANCEMENTS, REMAINS FOCUSED ON THE FUTURE

Dallas, TX—March 12, 2018—Limo Anywhere, the industry’s most widely-used software solutions provider for ground transportation operators, has rolled out a series of new products and enhancements to its current portfolio. These additions are part of Limo Anywhere’s commitment to provide best-in-class products for its clients and their customers.

Over the past several months, Limo Anywhere has made good on this commitment through a spate of new releases, a primary example being the recent enhancements made to ORES (Online Reservation Software). The most recent version includes multiple vehicle images, customizable reservations widgets, increased security, and an updated dashboard to give users the best possible experience. In addition, search and reporting capabilities were made more robust.

In March 2018, Limo Anywhere also released two critical apps: LA Mobile, a dispatching/admin app, and Driven Anywhere, a new passenger app tailored for smaller operators who desire a native app solution without the need to build or manage their own independent apps. Both apps are available for Android and iOS users. LA Mobile gives operators the freedom to dispatch on the go: they can manage reservations, assign chauffeurs, monitor trips, and perform searches, all in a convenient app. Driven Anywhere provides a company-branded user experience for passengers who wish to book their own travel. Brandon Edley, Head of Product & Design for Limo Anywhere, explains the vision behind the apps:

We want to make our products as convenient to use as possible. We recognize that in these busy times, many of our clients require flexibility and freedom, and their customers do as well. LA Mobile is fundamentally a new mobile foundation upon which we can build for years to come. Furthermore, our new passenger app solution, Driven Anywhere, provides a simple, low cost, and effective way to enable smaller operators to quickly establish a mobile presence.

Limo Anywhere has big plans for the future as well. LA Mobile and Driven Anywhere will be continuously upgraded with new capabilities. The company is also in the process of re-launching “Custom Apps” for operators who desire to have and promote their own shelf space in the Apple and Android app stores. ORES, the web booking engine, will soon incorporate a major enhancement that will allow online bookers to complete the process in a fraction of the time it currently takes.  Last, Limo Anywhere is investing significantly in a state-of-the-art, next-gen user experience built from the ground up, including a redesigned dispatch screen, enhanced activity logging, and an improved rate building and management process, as well as a brand new reporting and analytics module.

Sean Arena, President of Limo Anywhere, commented on his priorities for the company:

Every day, it is incumbent upon us to continue to push the envelope on what we can deliver for our customers and to consistently deliver on those expectations.  Each year, we make significant investments in new products, enhancements, and infrastructure. It’s this commitment to investment that enables us to accomplish our mission: to be the preeminent technology provider in ground transportation for operators of all shapes and sizes.

# # #

If you would like more information, please contact us at sales@limoanywhere.com.

New Tools made just for you!

We have new features for you AND your passengers! Here’s what’s new this week!

Releases

  • Dispatching App: Limo Anywhere Mobile is the new operator dispatching app that is downloadable from both the Google Play Store and Apple App Store.
  • Passenger App: Driven Anywhere is the new passenger mobile app that is downloadable from the both the Google Play Store and Apple App Store.

Improvements

  • Distance Based Rates no longer interfere with entering in addresses that aren’t found. If an address is not found, users can still book trips but will be unable to use distance based pricing for the trip.
  • The Incident report now includes an affiliate filter.
  • Custom Form/SMS tags were added to support the release of Driven Anywhere. Links can be generated to help passengers easily sign in to the application.

Bug Fixes

  • Booking widgets now calculate the number of hours correctly.

Upcoming

  • Major enhancements will be made to the billing details section of the online reservation system. This should help online bookers finish step 3 in a fraction of the time it currently takes.
  • Improvements are being made to the size of the Reservation Manifest Report.
  • Several improvements will be introduced to support the release of Limo Anywhere Mobile and Driven Anywhere

February System Updates!

We’re constantly looking for better ways to improve our software and make it more user-friendly!
This month we’ve –

Squashed Some Bugs:

  1. Fixed issue with App Logo uploads in preparation for the releases of the new Passenger Application.
    • The New Passenger App will be launched as one generic application that will function for all Limo Anywhere clients
  1. Fixed issue that caused an error when unsubscribing to schedule emails sent from the Limo Anywhere Web application.
  1. Fixed issue that caused the Company Alias not to be assigned properly to Accounts. Reservations will always assign the Billing Contact’s Company Alias.
  1. Fixed issue where Apple Devices displayed symbols instead of icons on ORES 4.
  1. Miscellaneous fee descriptions are limited to 30 characters.
    • When creating a miscellaneous fee under Rate Management, the Limo Anywhere system will now clearly warn and prevent the system user from entering more than 30 characters in the Miscellaneous Fee Name field – eliminating previous bugs.
    • Note – Miscellaneous fees longer than 30 characters were cut off to match new character limit.
  1. Several updates were completed to prepare for future LA Web platform modernization.
  1. Fixed issue where you could not set an Affiliate Profile to “Inactive.”

Made some improvements:

  1. An Aging option has been added to the open balance report.
    • You can run a report based off of which customer owes you money and how long their balance has been open.

 

COMING SOON!


So What is Next? #ComingSoon!

If there is anything enjoyable to talk about, it’s the announcement of new stuff!

Limo Anywhere is about to launch some two very effective tools in modern business transactions and processes.

Allow us to introduce you to:

“LA Mobile” – The Limo Anywhere Administrative Mobile App

The app’s functionalities include:

  • Creating reservations
  • Editing and updating reservations
  • Assigning trips to drivers
  • Dispatching drivers
  • Monitoring trips
  • Viewing completed trips
  • Sorting reservations by
    • Passenger name, date, time, or confirmation number
  • Searching reservations by
    • Date, time, driver, passenger, or confirmation number

“Driven Anywhere” – The Limo Anywhere Passenger App

Now this App:

  • Is supported by iOS and Android operating systems
  • Costs Only $49.00/month
  • One App for all Operators:
    • One general app that will work for all Limo Anywhere operators
    • Provides same user experience for passengers
  • Operator Codes:
    • Every operator account has a unique ID: this code allows a passenger to create an account in a specific operator’s Limo Anywhere system

Looking Back at 2017…

2017 had its own set of accomplishments. Limo Anywhere vital improvements to some of its most popular modules:

  • Improved Searching Capabilities:
    • Expand Global Search to check in Additional Passenger fields
  • Additional Report Options:
    • Customer Activity Report- shows revenue spent by a company or a customer over time
    • Last Activity Report- shows last time a company or customer used the service
  • Online Reservation System (Ores 4.0) Enhancements:
    • Added new Reservation Widgets allow Operators more freedom and customization when adding the ORES widgets to their web site
    • Multiple images of a vehicle can be displayed allow passengers to see the beauty of the vehicle’s exterior and the creature comforts within the vehicle.
    • Enhancement to allow Passengers to use Drop-Off as the Pick-Up for Hourly trips
    • A new login widget for easier access and better security
    • The number of child seats are now Auto-populated for more efficient booking
    • Updated Dashboard provides trip status

Limo Anywhere System Updates!


We value our customers and consistently seek to meet their business needs. We understand the importance cyber technology and keeping up with innovation trends. There is nothing more important to us than providing a quality product. Image is everything! But it is also a reward awarded by merit! Lets take a look back at 2017 and some of the accomplishments to help better run your business.

Global search was expanded to include additional passengers

Several reports were added to assist with customer retention.

Online Reservation Widgets!

Ability to show multiple images of your vehicles when booking trips online

Hourly trips no longer require a pick up and drop off.

Child seat pricing can now be calculated with the Online Reservation System.

The Online Reservation Dashboard now provides trip status.


Below are some key enhancements released this week:

– Additional Airlines added to the LA System

  • La Compagnie – IATA Code: B0
  • Boutique Air – IATA Code: 4B, Code in FlightStats: BAI
  • NordStar Airlines – Code: TYA
  • Red Wings – Code: WZ
  • Globus – Code: GH
  • Quest Diagnostics – Code: LBQ
  • Eastern Air Lines – Code: EAL

– Updates to Existing Airline Names and Codes in the LA System

  • YL – Yamal Airlines – Code update to YC
  • 1I – Novail – Name update to NetJets Aviation
  • 2D- Alania Airlines – Name update to Dynamic Airways

– Additional Currencies added to the LA System

  • Add Nigerian naira – Code: NGN – Symbol: ₦
  • Add Moroccan dirham – Code: MAD – Symbol: DH

– Additional Airports added to the LA System

  • Richards Bay Airport – IATA code: RCB
  • Toowoomba Airport – IATA code: TWB
  • Brisbane West Wellcamp Airport – IATA code: WTB
  • Anaa Airport – IATA Code: AAA
  • Arrabury Airport – IATA Code: AAB

– Updates to existing Airport Names and Codes in the LA System

  • Update Name for PEK – Currently say PEK – Capital – Change to PEK – Beijing Capital International Airport
  • Update IATA Code for NZC – Cecil Field Airport – IATA Code is now VQQ
  • Update Name for NRT – Currently New Tokyo International Airport – Update to Tokyo Narita International Airport
  • Update Name for PVG – Currently Pudong International Airport – Update to Shanghai Pudong International Airport
  • Update Name for LGA – Currently La Guardia Airport – Update to LaGuardia Airport

– Minimum Mileage for Distance Based Pricing: for system users who choose to charge per mile or per kilometer, there is now an option to charge a minimum rate. For example, if a trip is less than a mile or kilometer long, there can now be a mandatory minimum amount, e.g. $100.00, to charge the customer/ passenger.

– Online Reservation System (Ores 4.0) Update: It is now possible to tie a Rate Matrix to a Service Type!

– Extended credit card expiration date limit.

– Fixed issue with Quick Res Widget not looking up rates correctly

– Fixed issue with Company logo not loading on PDF and printable forms


 

Important Announcement from Limo Anywhere

A new chapter at Limo Anywhere begins today!

We are excited to announce the appointment of Sean Arena as President of Limo Anywhere. He will replace Mark Gentry, who will remain with the company as an Advisor.

Sean comes to Limo Anywhere after 18 years at travel technology giant Sabre, where he was Executive Director of New Business Ventures. Sean has led teams ranging from product marketing to corporate strategy and business development throughout his career, and brings a strong technology and user experience background to Limo Anywhere.

With over 40% of the limousine industry and over 20,000 users on our platform, the opportunity at Limo Anywhere is staggering. Under Sean’s leadership, we will continue our drive to build the most robust, user-friendly, and affordable set of technology solutions in the limousine industry.

Please join us in welcoming Sean to the team.

P.S. We can’t wait to deploy the coming dispatch mobile app and new back office user interface!

Automate Limo Anywhere tasks using Zapier

Nearly a year ago, the team at Limo Anywhere began looking for a solution to our most intractable problem: how do we help reduce friction between the multiple software solutions used by larger Limo Anywhere customers? The most obvious manifestation of this problem is with our high demand for a QuickBooks integration, but we have found a much bigger set of needs: it affects all facets of ride and account management, including the “big three” custom needs of CRM, accounting, and reporting needs.

In 2015, the team discovered Zapier, a task automation platform that allows software applications to talk to each other seamlessly. With our Zapier integration, Limo Anywhere can connect to literally hundreds of popular software applications, including popular names such as QuickBooks, SalesForce, Facebook, and MailChimp. And as of December 15th, Limo Anywhere is an officially approved Zapier integration partner!

What can you do with Zapier?

Currently, there are three “triggers” in Limo Anywhere which automatically can prompt an “action” in any Zapier-connected software application. The “triggers” are 1) creating a reservation in Limo Anywhere, 2) creating a quote in Limo Anywhere, and 3) creating an account in Limo Anywhere. The integration allows these triggers to automatically prompt the same action to be taken in a partner application. See below for examples:

  1. Any new account created in Limo Anywhere can automatically create an account in MailChimp
  2. Any reservation created in Limo Anywhere can automatically create a new record in Zoho for reporting purposes
  3. Any quote created in Limo Anwhere can automatically create a lead in SalesForce

For more information on configuring and setting up Zapier, see our help documentation, and make sure to check out some of the pre-made Zaps and more information on Zapier here.

Can I see an example of how Zapier works?

Get started with Limo Anywhere automation by trying one of these pre-made examples today!

What’s coming with Zapier?

We intend to aggressively build upon this initial integration, adding a full suite of “triggers” for the entire ride management and account management life cycles, with the hopes of completely eliminating manual entry for Zapier-connected applications.

We hope you give Zapier a shot! We believe this platform is “the future” for Limo Anywhere customers, and hope all of our users take full advantage of this awesome functionality.


 

13 creative ways to reward your employees this holiday season

Now that we're fully immersed in the holiday season, it's the perfect time to recognize your hard working employees. With even the slightest kind gesture, you can show them how much you appreciate them and how they're a huge asset to your growing business.

Making a move, on your part, could even motivate your employees to stay in business with you. A survey by Glassdoor found that more than 50 percent of respondents would stay longer if the boss expressed his or her appreciation.

Recognizing your workers could seal your fate as a business owner. Looking for a creative way to reward them around Christmas and New Year's? Here are 13 ideas:

1. Be more than a boss
You shouldn't just be the person your employees are intimidated by – you should be looked at as a confidant, too. Inc. Magazine recommended taking interest in your employees and being more than just their boss. Show that you're interested in what they do outside of work – it'll form a new bond between the two of you. 

2. Show them the kind of respect you'd expect
Contrary to popular belief, the customer is not always right. Recognize your employees through a hard situation and always have their backs. They deserve the same amount of respect you'd expect in return.

3. Write a thank you letter
A genuine token of appreciation, in the form of kind written words, can move mountains. Sit down and write personalized thank you letters for each one of your team members. Highlight what they've done – specifically – to help the company grow.

Write thank you letters to your employees to show how much you appreciate their hard work.
Write thank you letters to your employees to show how much you appreciate their hard work.

4. Send home a personal Christmas card
Much like a thank you letter, sending a Christmas card to your employees' homes shows you're grateful for their hard work, especially around the holidays.

5. Encourage them with a brag board
Any time your workers make a great impression on customers, it deserves to be showcased for the company to see. Create a brag board and hang up positive reviews and feedback your team members have received.

"Throw an after-hours party with an open bar and endless appetizers."

6. Throw a holiday party
Your employees will likely be celebrating with their families this Christmas, but no one can ever attend too many holiday celebrations. Throw an after-hours party with an open bar and endless appetizers for the company to enjoy.

7. Provide a catered lunch
If you can't swing a holiday party after work, just provide a catered lunch during office hours.

8. Brighten their mornings with a cup of coffee
Before your employees head home for the holidays, choose a day to provide them with their morning cup of joe. Give each worker his or her choice of specialty coffee, or grab a carafe of gourmet brew to share with everyone.

9. Give the gift of flexible hours
It's the most wonderful time of the year, but it's also the most hectic. By giving the gift of flexible hours, you're showing your team members that you care enough to offer more time to do last-minute gift shopping, travel home for the holidays or simply spend time relaxing during this chaotic time.

Offer your employees the option to work flexible hours during the holiday season.
Offer your employees the option to work flexible hours during the holiday season.

10. Hand out an extra paid day off
If you want to take a step further, surprise your workers with an extra paid day off. Just send an email or make a phone call the night before. Much like the trusty meteorologist who just called to announce a snow day for the kids, you're going to make each team member's night.

11. Provide company swag
Want to give your workers a brand-inspired present? Insperity recommended handing out company apparel. This is a simple and inexpensive, yet thoughtful way to say thank you around the holidays.

12. Give out a holiday bonus
You can give out dozens of trinkets, kind words and meals to your employees, but they likely won't react in the same manner if they received a monetary holiday bonus instead. You know your workers have spent plenty of their hard-earned paycheck on Christmas gifts this year – so consider giving them a little extra.

13. Offer a raise
If an employee has hit incredible numbers for your business since January, now's the perfect time to consider that raise. Think of the joy and light you'd bring to his and her life – a raise around Christmas time means a stress-free holiday season, which few and far between can come by.