Client Spotlight: Michael Campbell, Grace Limousine & Shuttle

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact clientfeature@limoanywhere.com.

Grace New Logo 5

Background

Grace Limousine & Shuttle was founded in 1990 as a family business. Twenty-eight years later, Grace is still family-run, but it has grown to be the largest chauffeured ground transportation provider in New Hampshire. With nearly 50 vehicles, Grace is one of the larger companies in the United States, specializing in corporate, retail, and shuttle services. Michael Campbell, Grace’s President and CEO, was recently reelected to serve on the National Limousine Association’s Board of Directors, representing the Northeast US! Congratulations on your recent victory, Mike!

Company Philosophy    

Grace Limousine & Shuttle provides the highest standard of ground transportation in New Hampshire, Boston, and nationwide. Our core values of integrity, excellence, luxury, and security are the foundation of every interaction we have with our business, corporate, and leisure clients. Superior value, not lowest cost, is our watchword.

Grace and Limo Anywhere

Grace has been a Limo Anywhere client since October 2013.

Limo Anywhere Features

Heather Campbell, Grace’s Operations Manager, says Limo Anywhere has allowed Grace to become almost paperless. Heather notes, “The biggest difference we’ve seen since adopting Limo Anywhere is the communication between our office staff and our chauffeurs: it’s quiet and seamless.”

Using Limo Anywhere

Mike has been a vocal and supportive client of Limo Anywhere for many years. You can read more about what it was like when Grace first transitioned to Limo Anywhere in this Chauffeur Driven feature.

The reservations team at Grace Limousine and Shuttle regularly uses the Accounts and Reservations areas of LA along with the online system to maintain client and company profiles and create reservations. Our dispatch team relies on the smooth process of swapping work around while keeping the trip sets at maximum efficiency throughout the day. Our finance team depends on on the Payables and Receivables capabilities to keep our books up to date and accurate. The Reporting and Office areas of LA are used regularly by admins, managers, and our Business Development team to maintain accurate views of the health of the company and to make strategic company decisions. Finally, our corporate clients love using the online booking and reporting because of the ease of access to their company profiles.

Limo Anywhere Tips

Heather says that Grace employees LIVE in the dispatch grid view, constantly checking time stamps on the Dispatch Log, checking availability on specialty vehicles, and watching flight updates in real time.

Thanks, Mike and Heather! We are delighted to hear how Limo Anywhere is integrated into all areas of your business!

 

Client Spotlight: Mike and Marlo Denning, Elegant Limousines

Editor’s Note: Client Spotlight is a recurring feature on our blog. In it, you will meet fellow operators, learn about their business, and gain valuable insights into using Limo Anywhere to its fullest capacity.

To be featured in Client Spotlight, please contact clientfeature@limoanywhere.com.

elegant limousines

Client Spotlight—Elegant Limousines

Background

Elegant Limousines of Daytona Beach, Florida, has been serving north and central Florida–Orlando, Jacksonville, Daytona, and Port Canaveral–since 2006. Starting out as a small, one-car operation, they have now grown to a seven-car, full luxury transportation service. Their fleet includes stretch limousines, stretch SUVs, luxury sedans, SUVs, and Transit High Top Limos.

Company Philosophy

Elegant Limousines is committed to customer service and consistent quality, and that commitment has made them the company of choice for affiliates seeking a professional partner in Daytona Beach. They are grateful for the support of customers and industry partners and will continue to offer the same excellent customer service and luxury vehicles that have made them successful.

Elegant Limousines and Limo Anywhere

Elegant has been a LA client for four months. After years of using the same outdated online booking system, owner Mike Denning was introduced to Limo Anywhere at the LCT show in Las Vegas. Mike was impressed with the LA representative who spent over an hour explaining how the system works and providing options tailored to their business. The integration was expertly managed by LA staff members, and Elegant Limousines intends to remain a customer long term, citing the stellar customer service as an important selling point.

Limo Anywhere Features

Owner Marlo Denning reports that the LA software and app are extremely user friendly and reliable. She also notes that having a code embedded on Elegant’s website helps keep customers there instead of redirecting them to another site. Limo Anywhere’s top-notch customer service does not stop after the software is installed; Marlo calls the support “unbelievable” and says that any issue that arises is resolved right away.

Using Limo Anywhere

At Elegant Limousines, the office staff relies heavily on LA’s reservation system. Chauffeurs use the Driver Anywhere app to update statuses and communicate with customers, affiliates, and office staff. Marlo notes that LA has been a huge asset to Elegant Limousines, particularly in the way they make and receive reservations. She also appreciates the easy-to-follow nature of the Driver Trip Sheet.

Limo Anywhere Tips

Marlo suggests joining the Limo Anywhere Software Group on Facebook for support, suggestions, and helpful tips.

Thank you, Marlo and Mike! Knowing we are an asset to your business is incredibly rewarding.