Introducing ORES 4.5

We’re excited to release our latest update to your customers booking experience: Online Reservation System 4.5, an example of our dedication to improved performance and user experience.

So What’s New?

  • A new and easier workflow.
  • Ability to add stops on the first step
  • Default hourly ride starting at 1 hour
  • Customers can log in mid booking or choose to continue as guest.
  • Input fields can use past browser data to quickly fill out forms.
  • Money spent dashboard has been removed
  • Users must opt in to location access (does not ask on load)
  • Faster load time
  • Reservations no longer cut off on IOS devices
  • The workflow has been improved to increase the amount of users that fully complete the reservation.
  • Handicap can be specified on first step
  • Child seats can be easily added on first step


Preparing for the Worst – Set Your Manifest Backup

There’s no question that in 2017 we rely on tech heavily throughout all aspects of our lives. Here at Limo Anywhere, we live and breathe it. We are constantly striving to ensure our users have the best possible experience.  Unfortunately, when any interruption occurs, our reliance on tech is tested. However, there are steps you can take to ensure you are prepared before a problem occurs by setting up system backup emails.

Users can set this up under My Office>Messaging & Template Settings>Email Res Manifest tab.

LA 1

You can set how often you would like to receive these alerts. You can also add up to three email addresses to receive the manifest.

LA 2

For a more detailed step-by-step guide, check out our how-to on Zendesk. We also have a tutorial video on YouTube. If you are still having any issues with setting up your backup, please give us a call at 888-888-0302, option 2, or email us with your company ID at [email protected]. One of our staff members would be happy to assist you.

While no one can anticipate everything that could possibly go wrong, we can at least help our users stay prepared. By taking these actions before there is an unexpected issue, you’ll have a backup in place and your drivers will know where they are supposed to be, even if access to Limo Anywhere is impeded.



Why the Limo Anywhere mobile apps are essential for your business in the winter

When it’s cold outside and the road conditions are a bit rough, it’s reassuring for your customers to rely on a safe ride provided to and from the airport. With the Limo Anywhere mobile apps, your ground transportation business will have the ability to do just that and provide the best service when your customer needs it most, especially with unexpected weather-related delays that occur often during the winter months. Ensure your limo and livery service is running smoothly this winter, from the moment your customer is picked up in comfortable, heated seats until the driver has dropped the passenger off promptly at the final destination.

With the Limo Anywhere mobile apps, your business will have the opportunity to excel in customer satisfaction through connection with the digital consumer and communication between the driver and passenger.

“Alert passengers if the ride will be running late.”

Driver mobile app
The driver mobile app, which can be customized to fit your business, is vital for safety measures. It’s especially important for handling bad road conditions during the winter months. With this app, drivers are able to push notifications to update trip details and alert passengers if the ride will be running late, due to traffic caused by cars moving at a slower pace because of icy roads. This is beneficial for passengers who are waiting to be picked up from the airport. If the customer receives an update that the car is going to be there later than expected, he or she can stay inside, instead of freezing outside in the cold.

With the integrated GPS tracking, clear visibility of routes that the driver is taking makes it easy for your business to follow and create accountability for each ride. By keeping track of where the car is via GPS, your business can be assured that your customer and driver safely make it from point A to point B. GPS also allows the app to calculate the best and safest route to take, so a passenger will always be on time and never in fear of missing a flight. During the ride, customers can receive an up-to-date status from start to finish.

“Easily access and plan, cancel, or change a booking.”

Passenger mobile app
Nothing says good business like having your customer constantly informed and updated in regard to the status of a ride. When the weather gets rough during the winter, travel plans are often affected, either on the road or in the air. The United States Department of Transportation stated that a little over 4 percent of flights canceled in the year 2014 were due to extreme weather. If a passenger is scheduled to be picked up at a certain time, but a flight is delayed or canceled due to a causation like extreme weather, the customer has the ability to use the passenger mobile app to easily access and plan, cancel, or change a booking.


Why mobile apps are essential for your business

If you’re an on-the-go business, you need an on-the-go booking solution for your customers. As more and more people use their smartphones for everything from banking to grocery shopping, and spend more and more time away from their desktop computer at home, consumers are increasingly prioritizing agile, on demand services that conveniently fit within their lifestyles.

A description of the value of having a branded mobile app for the customers of your limo business.

A description of the value of having a branded mobile app for the customers of your limo business.

Using a mobile app for your limousine company enables you to be wherever your customer is – whether that’s in a hotel, airport or restaurant across the city. They can skip the hassle of calling up a booking agent and instead schedule their transportation plans right from their phones in seconds. By having an app that’s in people’s pockets, you boost your customer engagement and strengthen your brand.

A mobile app streamlines the booking and payment process, making things easier and more efficient for both you and the customer. If plans or itineraries change, amending the schedule is simple and painless. There’s no complicated phone calls or clunky spreadsheets that you or your passenger have to deal with.

For transportation companies to survive in the future, mobility and flexibility are key. Limo booking apps will help you stay agile in this competitive 21st-century market.


Reap the benefits of online limo booking software

It’s hard to ignore the meteoric rise in popularity of cloud computing and other Web-based software applications in business settings. In just the past half-decade or so, software-as-a-service platforms have been embraced by businesses in nearly every industry, and have enjoyed widespread success in the way these new systems have revolutionized business operations.

As with any new tool, there’s bound to be a learning curve. That period is extended when the tool in question is a new technology that some people in the workforce may have never even heard of. But you shouldn’t let initial reservations hold you back from integrating this tremendously useful tool into your operation. If you aren’t already using online booking software for your limo service, you may be depriving your business of some key benefits, such as those listed below.

“Any industry involved with travel is bound to be subject to last-minute changes.”

Error reduction
Any industry even remotely involved with travel is bound to be subject to last-minute changes and schedule updates, both on the client side and in your home office. Such a dynamic business environment naturally opens the door to administrative errors and other mistakes that, while not life-threatening, still significantly impede the operation of your company. Computerized scheduling databases have been a huge help, and are undeniably leaps and bounds better than traditional pen-and-paper systems, but even these local databases can create difficulty when changes arise on the fly.

This is the principal benefit offered by online limo booking software. Because such systems are stored on the developer’s server and are administered through the cloud, information only needs to be updated once. Anyone accessing the database from any Web-connected device can be confident that they’re seeing the same information as somebody accessing the system in the office. This can go a long way in reducing your clerical errors and maximizing revenue.

Software packages and servers are valuable tools, but they aren’t without their own associated costs. Servers and other essential hardware infrastructure require trained IT specialists to maintain, as well as to diagnose and fix any issues. Similarly, even the most user-friendly software programs need to be updated, patched or even completely replaced. An out-of-the-box program is only useful for so long before it becomes obsolete.

Thankfully, Web-based services eliminate this problem. You aren’t hosting any of the data yourself on your own company’s servers, so there’s no need to invest in either the extensive infrastructure needed to support a dedicated server, or the specialist staffing you’ll need to keep it running. Also, SaaS packages include maintenance, upgrades and patches as part of the regular fee, so you can be assured that your service is as current as possible without having to shell out big bucks every couple of years.


The cloud can benefit your business: here’s how

With a limo service, chances are you’re more worried about maintaining your fleet of vehicles than you are with upgrading your internal infrastructure. But even in the small-business sector, the tools of the trade are changing. If you take advantage of them, you can stand to benefit a great deal.

One of the most significant technology advancements of the past few decades has been the cloud. If you’re familiar with cloud computing, you may worry about the cost of installation or the disruption to your services as you migrate to the new platform. After all, investing in any new technology can carry an element of risk.

But the cloud has been demonstrated to be not just safe and easy to use, but also tremendously effective when it comes to streamlining workflows and improving efficiency. Here are a few ways you stand to benefit by migrating to the cloud.

Cost savings
Bells and whistles are only so appealing – your real concern is saving money. Fortunately, the cloud stacks up as one of the most cost-effective means of collecting data, storing information and even coordinating schedules. Because cloud services are run on a remote server, there’s no need for you to worry about meeting hardware requirements, maintaining your own server or even installing new software. Software-as-a-service bundles include installation, maintenance and upgrades as part of your monthly subscription fee.

The cloud can grant you access to all the necessary resources you'd have at the office from anywhere you can connect to the Internet.

The cloud can grant you access to all the necessary resources you’d have at the office from anywhere you can connect to the Internet.

In your line of work, sometimes administrative tasks have to be taken care of outside of normal business hours. Whether it’s a driver who gets a last-minute call for a 3 a.m. trip to the airport or an early-morning weather emergency affecting your fleet of vehicles, to operate effectively, you have to be able to meet demands as they happen.

Whereas before you’d have to come into the office to access company systems and important information, the nature of the cloud removes that restriction. Because cloud servers are web-based, any internet-connected device can log on to the server – provided they have the proper security credentials, of course.

Ease of operation
Your business incorporates a lot of moving parts, and coordinating between drivers, clients and administrators back at the office is essential to smooth operation. The cloud allows you, your staff and your drivers to access the exact same information at the same time, no matter where they are. Instead of having multiple versions of the same file scattered across several devices, your staff can reliably view the same information, updated in real time. This is tremendously useful in a field where schedules change constantly.

Employee empowerment
Chances are, your drivers spend more time on the road than they do at your office. By migrating to the cloud, you offer the opportunity for every one of your employees to turn his or her vehicle into a mobile worksite. This grants your employees the autonomy to maximize their performance while still keeping them connected to essential tools and resources, since all they need is a mobile Internet device to “log in” to the office.


Grow your limo business with online booking tools

If you’ve been in the limo business for a while, you’re probably accustomed to booking rides for clients over the phone or perhaps even in person. But with increased Internet use in the business world, many limousine services are now taking their booking online using specially designed limo software. Hesitant to change a system that’s worked in the past? Consider these reasons why online booking software is critical for growing your business.

Reach a new demographic
If you’re interested in making your business appeal to the up-and-coming generation of business travelers, online booking is a must. Millennials are accustomed to doing everything from banking to grocery shopping from the convenience of their computer or smartphone. And this demographic is already traveling for business more often than older colleagues, according to Forbes magazine, making them a smart target for expanding your business. Giving your clients the option to book via the Internet will help you compete with rideshare programs and other services that are already online.

Enhance customer service 
Online booking will also enhance the customer service that you are able to provide to your clients. For example, Internet reservation systems can make it easier on customers when they have to make a change to an existing reservation, USA TODAY reported. It also allows people to make reservations outside of normal business hours. Not only will this convenience give your business a reputation for great customer service, but it will also allow clients to book with you who are not necessarily available to call before your office closes.

Travelers will appreciate the flexibility provided by online booking.

Travelers will appreciate the flexibility provided by online booking.

Spend time growing your business 
Once you’ve successfully implemented your online booking software, the program will take care of a lot of the work that you may have done in the past. This will free you up to spend time on more entrepreneurial pursuits in growing your limo business.

If the thought of offering online booking sounds intimidating, don’t panic. When you use software from Limo Anywhere, not only will we help you turn your website into a state-of-the-art online reservation system, but we will also be available to provide support every step of the way. Call our free information hotline at 888-888-0302 or visit our website for more information.


Three ways limo software can help your business

Twenty years ago you didn’t need a computer to run a business. A decade ago you still may have been able to get away without one. But today you aren’t doing yourself any favors if you aren’t using a computer to run your company. According to the Small Business Chronicle, businesses that are not using computers are at a disadvantage compared to their competitors.

When it comes to expanding your business, investing in limo software is a strategic move for increasing efficiency and organization. If you haven’t tried using software as part of your business strategy, consider these three reasons to use the technology in your company.

Access your information anywhere
While there’s nothing necessarily wrong with keeping all of your business information with pen and paper, the method doesn’t have the benefits offered by business software. By using cloud-based limo software to keep your company’s financial and client records, you’re able to access them at any time and place from a computer. That can be incredibly convenient when you’re traveling for business or need to check a number after hours from your home.

Increase organization 
Tired of thumbing through files to find the information that you’re looking for? Organizing your business with limo software allows you to find the information that you need with just a click of a mouse. It can be especially helpful for your finances. Fox News reported that businesses can benefit from being able to dump data straight into spreadsheets or compare numbers from previous years, which are harder to do when your records are on paper.

File cabinets can be a thing of the past when you use limo software.

File cabinets can be a thing of the past when you use limo software.

Use your time wisely 
As a business owner or manager, your time is valuable. Consequently, you shouldn’t be spending most of the day on administrative tasks. Limo software makes administrative tasks simpler and less time-consuming, giving you more time to focus on growing your business.

At Limo Anywhere, we are proud to offer you the perfect software solution for your limo business needs. Our software helps you manage customer invoices, process payments, organize client information, manage rides and more. Contact us for a free demonstration to see if Limo Anywhere software is right for you.


Cloud-based software on the rise in small businesses

It can be challenging to keep up with changing technology, but looking for new ways to update your business can help you to stay relevant in a corporate landscape that is being increasingly shaped by software innovations.

According to a recent survey by Intuit, 37 percent of small businesses in the U.S. have adopted cloud-based software. That number is predicted to rise to 80 percent by 2020.

What’s the cloud?

In its simplest form, cloud-based software is technology that stores data on the Internet rather than on the hard drive of a computer. When you store your information on the hard drive of your office computer, your data is easily accessed from your desk. But when you’re out of the office, you are unable to access the information that you need. That’s where cloud software comes in. By uploading data to the Internet rather than keeping it on a computer drive, the information can be accessed anywhere at any time.

How can it help my business?

Using cloud-based software allows you to operate your business remotely and more efficiently, and Forbes notes that cloud-based software is practically eliminating the need for small businesses to own expensive hardware.  As a manager, you are able to access business data while you’re traveling, attending a client meeting or working from home. Additionally, using the cloud ensures that your data is safely backed up; if all of your business information is saved on a hard drive, you run the risk of losing everything if the drive is broken or stolen. Lastly, cloud-based software offers significant flexibility benefits: capacity expands with your business needs, the software updates automatically without user intervention, and employees are able to collaborate seamlessly due to simultaneous user access capabilities and real-time data syncing.

As we said back in 2014, often cloud-based software is “just what the doctor ordered”.



Text-to-customer is here

At the 2015 ILCT Show in Las Vegas, we announced that text-to-customer functionality was nearing completion, and would be released to the market in short order. And now, just three weeks later, it is available to all Limo Anywhere users.

What exactly are we offering? You have the choice of two products to enable text-to-customer functionality for your business.

Basic SMS

This product allows Limo Anywhere users to send one pre-programmed text message to customers upon the arrival of the driver. The text uses dynamic tags to insert your company name and the customer’s name. Pricing is based on usage of the module.

Scheduled SMS

This product mimics our scheduled e-mail functionality, allowing Limo Anywhere users to send free-form texts to customers with triggers based on time or ride status. There is extensive dynamic tagging functionality available here, including customer name, company name, driver name, and more. Pricing is based on usage of the module.

To have text-to-customer turned on for your business, give us a ring at 888-888-0302 or e-mail us at [email protected] Please note that this functionality only works for U.S. and Canadian customers at current.

Text-to-customer is just one of four major product updates we will be releasing before the end of the quarter; stay tuned for the release of our new online reservations system before April ends!